Refund policy

At Yusnia, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a 7-day return window from the date of delivery for an exchange or full refund, subject to the conditions below.

Eligibility for Refund or Exchange

To qualify for a return or exchange, the item must meet the following conditions:

1. Returned within 7 calendar days from the delivery date
2. Item must be in original condition: unused, unwashed, and undamaged
3. All tags, labels, and original packaging must be intact
4. Proof of purchase (order confirmation or receipt) must be provided

Yusnia reserves the right to reject returns that do not meet these criteria.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

1. Undergarments and intimate apparel
2. Clearance or final sale items
3. Gift cards

How to Initiate a Return

To request a return or exchange, please contact our support team at [your email] within 7 days of receiving your order. Be sure to include your order number, the item(s) you wish to return, and the reason for return. Our team will guide you through the return process.

Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.

Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved:

1. A full refund will be issued to your original payment method
2. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider

Exchanges

If you'd like to exchange an item for a different size or color (subject to availability), the same conditions apply as for returns. Once the original item is received and inspected, we’ll ship the replacement.

For any questions, please reach out to our support team directly through the live chat available on our website. We're here to help you anytime!